Compass Group and National Instruments Serve Up Better Mobile Experiences with Bypass

Tal VinnikDigital Transformation

Many merchants still hesitate on newer payment methods like Apple pay and Google Pay. Our Restaurant Readiness Index, for example, found that a whopping 94.1 percent of customers have a positive experience with Apple Pay, while only 70 percent of managers do. Regardless, adoption of NFC payments and contactless cards in the food and beverage space still hovers in the … Read More

How Restaurant Chain Size Impacts Tech Innovations

Tal VinnikDigital Transformation, Operations & Management, Restaurants

From mobile payments to loyalty to kiosks, innovation at quick-serve (QSR) and fast casual restaurants varies dramatically across the US. Our Restaurant Readiness Index finds that the availability and preference of features differ by a number of factors including geography, age and income, but how much does the size of the chain matter? Regardless of demographics, consumers overwhelmingly like restaurant … Read More

Digital Transformation Lessons from 5 Leading Restaurants and Cafes

Tal VinnikDigital Transformation, Restaurants

“If you build it, they will come” isn’t quite accurate for restaurant mobile apps and other technologies—most apps either don’t meet customer expectations or aren’t used enough to make an impact one way or another. But when digital transformation works, whether it’s for loyalty, mobile payments and ordering, or timely and personalized coupons, it impacts the whole organization. We found … Read More

[Report] Managers and Customers Divided on Restaurant Tech

Tal VinnikDigital Transformation, Restaurants

Managers want to make their customers happy. That was easily apparent in the latest edition of the Restaurant Readiness Index, the last in a series from Bypass, PYMNTS and Bank of America Merchant Services. The problem? They often don’t know what makes customers happy. In our third Restaurant Readiness Index, we found that customers had big appetites for technology innovations, … Read More

The Hidden Costs of Cash for Merchants

Tal VinnikOrdering & Point of Sale

Close up photo of $5 bill with Abraham Lincoln's face.

Merchants consistently perceive cash to be the cheapest form of payment, thinking it has lower costs for them than debit, credit or mobile payments. And while accepting cash may be cheaper than credit cards for merchants, it’s often debit cards that have the least costs. In fact, the average cost of cash is over 10 percent of a transaction in … Read More

“Regulars” v. Multi-Location Customers: The Tech Divide

Tal VinnikDigital Transformation, Restaurants

You might expect that with so many dining options, customers are unlikely to frequent a specific location, but according to our latest Restaurant Readiness Index, the regulars who stop by at appointed times on a daily or weekly basis are still the majority. While it’s not surprising that people visit a convenient, nearby location, notable differences between these two groups … Read More

[Podcast] The Key Ingredient in QSR & Fast Casual Technology

Tal VinnikDigital Transformation, Ordering & Point of Sale, Restaurants

The race to keep up with consumers’ expanding tech appetites is on. In our latest Restaurant Readiness Index, a survey of thousands of QSR and fast casual restaurant consumers, we found out just how big those appetites are. 40 percent of recent visitors to Arby’s, for example, reported using self-service kiosks to order and 62 percent of all those surveyed … Read More

[Report] Consumers Embrace (Some) QSR & Fast Casual Tech

Tal VinnikDigital Transformation, Restaurants

Restaurant-goers are encountering more technology when they visit fast casual and quick serve restaurants (QSRs), and they like what they’re seeing. Bypass, PYMNTS and Bank of America Merchant Services have previously indexed the innovators in restaurant tech in our Restaurant Readiness Index, and for our third edition, we turned our eyes on the guest experience. Examining how geography, demographics and … Read More