Cincinnati Reds Expand Amazon-Style App-to-Locker Service

Reds fans this season will never have to wait in line for those mid-game hot dogs and beers. Expanding on a successful 2017 pilot of mobile ordering fulfilled through lockers this season,  fans can now place an order on the MLB AtBat mobile application, selecting food and drink options from 3 different food concepts and pick up their order at a locker.

The expansion resulted in a 300% increase in mobile commerce activity season-over-season and represents one of the most innovative ways baseball teams are responding to fan demand to order from their phones.

The entire restaurant industry is responding to guest demand for self-service ordering – from kiosks to mobile to online – the world’s biggest brands have rolled out solutions that enable customers to make purchase when and how they want – rather than wait on a cashier to take their order.

Although Bypass was excited to be involved, we weren’t the only ones to notice – check out media coverage on the Reds innovation below:

Reds launch first-of-its-kind automated concession pickup stations

C-Speak: Cincinnati Reds' success with food lockers paves way for restaurant uses

Reds Lock Up Fan Food

Cincinnati Reds will test self-serve food lockers this season


Bypass, APEX, MLBAM & DNC Launch Industry First Food Pickup Lockers at Cincinnati Reds

This upcoming season Bypass, in partnership with APEX Supply Chain Technologies, Major League Baseball Advanced Media, and Delaware North Sportservice, will be launching an "industry first" in food pickup technology with the Cincinnati Reds as the first customer.

Thanks to the collaboration between these great partners, Reds fans can now enjoy the convenience of mobile ordering and no-wait pick up at the ballpark
— Phil Castellini, Chief Operating Officer of the Cincinnati Reds

The installation follows a successful pilot during the 2017 season where fans used the award winning MLB Ballpark mobile app to order food and beverage with a few quick taps and then pickup from APEX lockers.

These self-serve, automated pick-up stations are the first of their kind in a major league stadium or sporting venue and allow fans to skip the concession lines and spend more time enjoying the game by ordering and paying for food and beverages using the official Ballpark app.

The order is sent directly to the concession stand and is immediately prepared.

Once the order is ready, it is placed into a locker that only the person who placed the order can open.

The user then receives a push notification with a code which they use to unlock the locker!

The pilot was a huge success with satisfaction over 95% and guests loving the new experience saying things like "awesome" and "why don't you have this everywhere!".

We believe this is just the start of a revolution in mobile ordering and pickup that will sweep through the sports industry.

Watch the interview with APEX, DNC, and the Reds on how this will change the fan experience in Great American Ballpark and be sure to follow as this is sure to be a major story all season!



Bypass is the leading innovator in enterprise point of sale solutions and retail operating systems for the multi-site food & beverage industry.  Our cutting edge approach helps professional & collegiate sports teams and national restaurant chains achieve unrivaled improvements in profitability, efficiency, and customer experience.  We deliver this with a  cloud-enabled, hardware agnostic, data rich platform.  Bypass has been deployed at hundreds of venues and restaurants at a cost, pace, and ease of integration never before possible.  Please visit to learn how we can do this for you.

Apex Supply Chain Technologies is the world’s leading provider of automated dispensing solutions for use in a variety of applications and industries, including foodservice, QSRs and fast casual restaurants. Our devices bring the benefits of self-serve automation to some of the biggest brands in the world. With world headquarters in Mason, Ohio, Apex has offices in Australia, France, Germany, Poland, the UK and Latin America. To learn more, visit us online

Major League Baseball Advanced Media Established in June 2000 following a unanimous vote by the 30 Major League Baseball club owners to centralize all of Baseball's Internet operations, MLB Advanced Media LP (MLBAM) is the interactive media and Internet company of Major League Baseball. MLBAM manages the official league site,, and each of the 30 individual Club sites to create the most comprehensive Major League Baseball resource on the Internet. MLBAM also develops, deploys and distributes the highest-grossing sports app, At Bat, as well as manages live video content for dozens of clients. It captures, encodes and distributes tens of thousands of live video events annually, powering more live events on the Internet than any other property in the world.

Delaware North is one of the largest, privately-held hospitality companies in the world. Founded and owned by the Jacobs family since 1915, Delaware North has global operations at high-profile places such as sports and entertainment venues, national and state parks, destination resorts and restaurants, airports, and regional casinos. Our 55,000 employee associates are dedicated to creating special experiences one guest at a time in serving more than a half-billion guests annually. Learn more about Delaware North, a global leader in hospitality and food service, at

QSR Innovation Index - Bypass, BAMS & PYMNTS Shed Light on Tech Usage

Today, Bypass and completed the first of four Restaurant Readiness Indexes in collaboration with Bank of America Merchant Services.

The Index covers how QSR merchants (even the big ones) are lagging in their adoption of technology and what they can do to help improve their usage of these vanguard services.

You can read the PYMNTS article HERE

And you can download the Index below:


Official Press Release:

CHARLOTTE – In collaboration with Bank of America Merchant Services and Bypass, today launched its first-ever Restaurant Readiness Index that assesses the level of innovation in the U.S. quick-service restaurant (QSR) industry. The Index measures QSRs' use of online ordering, in-store beacons, alternative payment methods and other capabilities that make things easier and more convenient for guests. studied 178 QSRs and tracked the presence or absence of key convenience features when customers order and pay in-store, on a mobile device or via the web. Of the 178 QSRs analyzed , 172 operated between eight and 2,630 locations. These include burger, bakery, café, chicken, frozen dessert, Mexican, sandwich, and soup/salad/bowl chains.

Among the most notable findings:

  • The innovations most likely to place a QSR at the top of the index include accepting new and alternative payment methods , kiosks to enable self - service ordering , and cloud - based point - of-sale systems . Most QSRs, however, are failing to implement those features..
  • The soup/salad QSR segment ranked highest for innovation . At the other end of the spectrum, restaurants serving frozen desserts performed the worst.
  • 15 percent of QSRs analyzed accept payments via digital wallets . The coffee/tea segment owned the highest implantation score for this feature.

Some of the most recognized QSR brands earned top rankings in the index. Among the attributes that made them stand out: their likelihood of offering QR code, inventory checking, online-ordering/in-store pick up, and saved-payment-method capabilities.

Bank of America Merchant Services,, a global leader in payments, eCommerce and security solutions, and Bypass, a leading innovator in enterprise point-of-sale systems for the multi-site food and beverage industry, sponsored the development and publication of’s Restaurant Readiness Index. Neither company supplied with client payments processing data for analysis.


About Bank of America Merchant Services

Bank of America Merchant Services connects businesses and their customers by doing payments better. The company delivers payments, commerce and security solutions, as well as consultation services, to businesses throughout the United States, Canada and Europe. It processed more than 15.2 billion transactions at approximately 660,0000 merchant locations in 2016. ¹ The company is a joint venture that combines the technology and innovative products of First Data with the relationship strength and prominent global brand of Bank of America. To learn more, please visit https:://

¹ Based on bankcard, other credit, and PIN debit sales volume and transactions. Per the Nilson Report, March 2017, Issue 1105.


About Bypass Mobile

Bypass Mobile, LLC is the leading innovator in enterprise POS systems, robust back office management tools, and rich insights engines for the multi-site food & beverage industry. Its approach helps over 160 professional and collegiate sports venues and national restaurant chains accelerate profit, efficiency, and guest experience beyond levels achieved with legacy solutions. This happens with tablet POS terminals and a cloud-enabled open API platform broad enough to serve the full spectrum today’s needs and agile enough to rapidly support future requirements. The company has deployed 10,000+ devices at a cost, pace, and ease of integration never before possible. For more information, visit    


Bypass Wins Citi Field - Home of New York Mets

Citi Field upgrades POS and Commerce Technology to Bypass!

Bypass is excited to announce its partnership with the New York Mets to bring Bypass POS running on Clover’s industry leading commerce hardware to the Citi Field for the 2018 baseball season.

Citi Field also chose to engage with Bypass's new professional services offering, created to help large venues smoothly transition from legacy POS to the Bypass system. “Our experience in working with large, complex sports venues has resulted in advising clients to begin projects as early in the offseason as possible,” said Bypass COO Berkley Simmons.  “We are thrilled the Mets are leveraging a new professional services offering Bypass created specifically for large venues which maps all commerce workflows and leverages the upgrade cycle to consider workflow adjustments that will deliver speed, security, and operating efficiency."

The New York Mets joins 13 other MLB clubs that leverage Bypass technology for many aspects of commerce in their ballpark - including mobile, premium and general concessions.  Bypass now operates in 41% of Tier 1 sports venues (MLB, NFL, NBA, NHL, and MLS).


What Sports Can Learn from QSR & Vice Versa

A manual doesn’t help when it’s halftime and people are screaming at you and you need to fulfill those orders quickly
— Geoff Johnson, Chief Innovation Officer

Geoff Johnson recently spoke with Karen Webster of and discussed how the sports concessionaires and the QSR merchants of today can learn from each other in interesting and powerful ways.

Read the full article HERE