2019 Restaurant Technology Landscape [Infographic]

Tal VinnikDigital Transformation, Operations & Management, Restaurants

In the old model for point of sale software, one provider would attempt to handle all aspects of a business’s operations, from the register to the kitchen to the central office. But as cloud tech has grown over the last several years, so have the number of providers in an increasingly fragmented space.

Bypass has analyzed the space and chosen to partner with leading providers like Paytronix, 7shifts, Apple Pay and more to deliver a complete solution for our customers. As a part of that research, we wanted to compile the largest players in the industry and show how many categories have emerged—18 in our list, and expect more players to establish niche categories just as has happened in other industries. The Marketing Tech Landscape, for example, ballooned from 150 providers in 2011 to over 6,800 in 2018.

That’s not to say though there hasn’t been any consolidation in the space, including some POS providers who have sought to return to the old model with mixed results. So while some solutions could spread across multiple categories, we chose to represent those in a single category rather than adding even more logos.

Finally, we honed in on the QSR & fast casual restaurant space in the US and Canada, the focus of our recent Restaurant Readiness Index reports with PYMNTS. Our reports measured not only how different restaurants stacked up in adopting technologies, but also how customers experience that technology. From index to index, we’ve seen QSR and fast casual across the industry adopt tech rapidly. And the sector’s dedication to improved customer convenience and experience, rising food quality, and greater options may be why customers are beginning to prefer fast casual & QSR over full-service restaurants.

Click below to see the full infographic and scroll down for our definitions of each of the categories. Contact us to learn how Bypass can help bring together your restaurant ecosystem with a centralized POS solution—or if there’s someone we missed.

QSR & Fast Casual Tech Categories

Point of Sale: Bypass centralizes your enterprise restaurant with best-of-breed partners for a totally integrated ecosystem.

Accounting: Restaurant owners rely on these solutions to manage accounting, pay invoices and automate financial tasks.

Analytics: Combining data from your solutions, analytics providers help you make smarter decisions around inventory, labor, sales and more.

Catering: Restaurants are gaining more catering market-share and these integrate catering into regular operations.

Guest Experience: These amenities—not tied to ordering—support customer experience with Wifi, music, and surveys.

Inventory Management/RMS: Reduce food and beverage costs (and waste) by tracking purchasing, receiving and inventory.

Kiosk: These self-service ordering stations can increase order sizes and speed up service—as long as they’re integrated into your POS.

KDS: Digital Kitchen Display Systems (KDS) reduce ticket times by sending and organizing order data across cooking stations.

Labor Management: These wide-ranging solutions help with workforce management, including scheduling, time tracking, and communication.

Loyalty & Gift: Drive sales and customer engagement through rewards and gift cards.

Marketing & CRM: Customer Relationship Management (CRM) and marketing software tracks customers and helps reach them with targeted campaigns.

Menu Boards: Digital signage to showcase your latest offerings across all, some or just one of your locations.

Mobile Aggregators: Bring menus of different restaurants into a single place where consumers can order takeout or delivery.

Mobile Payment: Mobile wallets don’t just eliminate the physical cards with NFC, QR and Barcodes. They make it easier to store and join reward programs.

Online Ordering: Providers allow restaurants to incorporate online ordering onto their website.

Robotics: Whether AI and machine learning or cooking robots, these providers streamline food prep and replace human labor.

Sustainability & Food Safety: All about the food lifecycle—what’s in it, how it got there, and where leftovers go.

Theft prevention: Improve loss prevention through video, reporting and auditing tools.