Field Implementation Manager

About Bypass

Bypass is the leading innovator in enterprise point of sale solutions and retail operating systems for the multi-site food & beverage industry. Our cutting edge approach helps professional & collegiate sports teams and national restaurant chains achieve unrivaled improvements in profitability, efficiency, and customer experience. We deliver this with a cloud-enabled, hardware agnostic, insights driven platform.

Bypass has been deployed at hundreds of venues and restaurants at a cost, pace, and ease of integration never before possible. Please visit to learn how we can do this for you.


  • Self-Manage: Manage new project launches from start to finish ensuring thorough training and efficient execution during the implementation phases.

  • Be Accountable: Whether you are documenting procedures, installing hardware on-site, or training a customer remotely be someone your teammates can rely on.

  • Product Expert: Be the expert in the field by maintaining a comprehensive understanding of Bypass software, hardware, and know how to troubleshoot when stuck.

  • Customer Service: Demonstrate exceptional customer service to clients both remotely and on-site. Going above and beyond for clients is the ONLY option.

  • Time Management: Complete all client implementations and training according to department standards and project scope.

  • Creativity: As a frontline team member, you will be expected to continuously provide unique ideas to improve product, process and the overall client experience.

  • Effective Communication: The ability to communicate with all third-party vendors, including all hardware vendors and on-site contracted vendors by Bypass.

  • Professionalism: The Field Implementation Manager is the true representative of Bypass and should conduct themselves in a professional manner


  • Must be patient and love challenges in order to handle our fast-paced environment

  • 3+ Years of relevant work experience preferred

  • Proficient with Excel, PowerPoint, Word and Outlook

  • Highly organized and detail-oriented, with the ability to manage competing priorities

  • Internally motivated with advanced problem-solving skills

  • Experience with hardware and software troubleshooting theory

  • Ability to identify opportunities, develop strategies and implement creative solutions

  • Excellent communication and presentation skills

  • Hospitality experience highly preferred

  • Bachelor's degree preferred

Travel Expectations: 75%

Job Type: Full-time