Pensacola Blue Wahoos Case Study

Kyle NugentBlog, Ordering & Point of Sale

Opening Day Food & Beverage Revenue Increased by 45% at a $21/per cap Objective Pensacola Blue Wahoos (Pensacola) considered upgrading to a cloud-based system to manage their variety of dining option concessions, in-seat ordering, and casual dining areas. Pensacola’s legacy system was limiting their ability to capture all potential sales and the cumbersome back-of-house capabilities were operationally inefficient. Pensacola also … Read More

Compass Group and National Instruments Serve Up Better Mobile Experiences with Bypass

Tal VinnikDigital Transformation

Many merchants still hesitate on newer payment methods like Apple pay and Google Pay. Our Restaurant Readiness Index, for example, found that a whopping 94.1 percent of customers have a positive experience with Apple Pay, while only 70 percent of managers do. Regardless, adoption of NFC payments and contactless cards in the food and beverage space still hovers in the … Read More

What is Time Theft and What Can Restaurants Do to Prevent it?

Eric StoberOperations & Management, Restaurants

This is the fourth post in our series from 7shifts, staff scheduling made for restaurants. Learn how 7shifts and Bypass can help quickly create schedules, clock in directly on Bypass POS and leverage sales and labor insights.  Your employees help keep your restaurant running, but sometimes they can also work against you in unplanned ways. Are your employees being paid … Read More

How Restaurant Chain Size Impacts Tech Innovations

Tal VinnikDigital Transformation, Operations & Management, Restaurants

From mobile payments to loyalty to kiosks, innovation at quick-serve (QSR) and fast casual restaurants varies dramatically across the US. Our Restaurant Readiness Index finds that the availability and preference of features differ by a number of factors including geography, age and income, but how much does the size of the chain matter? Regardless of demographics, consumers overwhelmingly like restaurant … Read More

Digital Transformation Lessons from 5 Leading Restaurants and Cafes

Tal VinnikDigital Transformation, Restaurants

“If you build it, they will come” isn’t quite accurate for restaurant mobile apps and other technologies—most apps either don’t meet customer expectations or aren’t used enough to make an impact one way or another. But when digital transformation works, whether it’s for loyalty, mobile payments and ordering, or timely and personalized coupons, it impacts the whole organization. We found … Read More

[Report] Managers and Customers Divided on Restaurant Tech

Tal VinnikDigital Transformation, Restaurants

Managers want to make their customers happy. That was easily apparent in the latest edition of the Restaurant Readiness Index, the last in a series from Bypass, PYMNTS and Bank of America Merchant Services. The problem? They often don’t know what makes customers happy. In our third Restaurant Readiness Index, we found that customers had big appetites for technology innovations, … Read More

How to Achieve Optimal Labor Costs

Eric StoberOperations & Management

This is the third post in our series from 7shifts, staff scheduling made for restaurants. Learn how 7shifts and Bypass can help quickly create schedules, clock in directly on Bypass POS and leverage sales and labor insights.  Labor costs comprise a large portion of a restaurant’s total operating costs and are a major factor in a restaurant’s profitability. Add in … Read More

The Hidden Costs of Cash for Merchants

Tal VinnikOrdering & Point of Sale

Close up photo of $5 bill with Abraham Lincoln's face.

Merchants consistently perceive cash to be the cheapest form of payment, thinking it has lower costs for them than debit, credit or mobile payments. And while accepting cash may be cheaper than credit cards for merchants, it’s often debit cards that have the least costs. In fact, the average cost of cash is over 10 percent of a transaction in … Read More