Efficient & Cost-Effective Ways to Rework Fulfillment for COVID-19

Jill KilgoreCOVID-19, Digital Transformation, Operations & Management

Bypass Low-Touch Fulfillment Example

Upon seeing the true, hard-hitting impact of COVID-19, it was clear venues would need to provide a new guest experience focused on health and safety. From placing an order to picking it up, each step would need to minimize contact and maximize sanitation. The Bypass Product Team quickly took action and retooled the entire point-of-sale process. While building these new … Read More

4 Benefits & 1 Consideration to Going Cashless

Angela ThiesfeldtCOVID-19, Digital Transformation, Ordering & Point of Sale

Cashless only

Money is dirty, literally. Cash and coins are full of germs from the high number of people that handle and exchange them. The coronavirus (COVID-19) pandemic has only heightened consumers’ fear of trading germs and viruses via tender. Beyond improved sanitation, cashless transactions offer additional benefits to your business. However, there is one consideration to keep in mind before making … Read More

What You Need to Know Before Accepting Contactless Payments

Angela ThiesfeldtCOVID-19, Digital Transformation, Ordering & Point of Sale

Mobile wallet payment on Clover Mini

Cashless and contactless payments are not new. They have long offered benefits for both the merchant and consumer, yet adoption has been slow in the past on the consumer end. Lack of knowledge, concerns about security, or simply avoiding change could have been holding them back. In recent months, we have seen a radical change in consumer behavior as they … Read More

Compass Group and National Instruments Serve Up Better Mobile Experiences with Bypass

Tal VinnikDigital Transformation

Many merchants still hesitate on newer payment methods like Apple pay and Google Pay. Our Restaurant Readiness Index, for example, found that a whopping 94.1 percent of customers have a positive experience with Apple Pay, while only 70 percent of managers do. Regardless, adoption of NFC payments and contactless cards in the food and beverage space still hovers in the … Read More

How Restaurant Chain Size Impacts Tech Innovations

Tal VinnikDigital Transformation, Operations & Management, Restaurants

From mobile payments to loyalty to kiosks, innovation at quick-serve (QSR) and fast casual restaurants varies dramatically across the US. Our Restaurant Readiness Index finds that the availability and preference of features differ by a number of factors including geography, age and income, but how much does the size of the chain matter? Regardless of demographics, consumers overwhelmingly like restaurant … Read More

Digital Transformation Lessons from 5 Leading Restaurants and Cafes

Tal VinnikDigital Transformation, Restaurants

Mobile App

“If you build it, they will come” isn’t quite accurate for restaurant mobile apps and other technologies—most apps either don’t meet customer expectations or aren’t used enough to make an impact one way or another. But when digital transformation works, whether it’s for loyalty, mobile payments and ordering, or timely and personalized coupons, it impacts the whole organization. We found … Read More

[Report] Managers and Customers Divided on Restaurant Tech

Tal VinnikDigital Transformation, Restaurants

Managers want to make their customers happy. That was easily apparent in the latest edition of the Restaurant Readiness Index, the last in a series from Bypass, PYMNTS and Bank of America Merchant Services. The problem? They often don’t know what makes customers happy. In our third Restaurant Readiness Index, we found that customers had big appetites for technology innovations, … Read More

“Regulars” v. Multi-Location Customers: The Tech Divide

Tal VinnikDigital Transformation, Restaurants

You might expect that with so many dining options, customers are unlikely to frequent a specific location, but according to our latest Restaurant Readiness Index, the regulars who stop by at appointed times on a daily or weekly basis are still the majority. While it’s not surprising that people visit a convenient, nearby location, notable differences between these two groups … Read More