Customer Success & Support


Customer experience is at the core of your business, and it’s at the core of ours. Here’s how we’re committed to helping our customers succeed.
  • Your path to POS success

    Responsible for tracking and helping you achieve your POS business goals, the Customer Success Manager is the key relationship point for every Bypass client.

  • Enhance your strategy

    With expertise from consulting hundreds of unique locations, we’ll help you get more out of your software to meet your—and your customers’—needs.

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Support when you need it


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  • Call or email us

    Troubleshoot with our Support Analysts during business hours and receive critical issue support after hours from our on-call staff.

  • Experienced support professionals

    We work together as a team to find a resolution faster and minimize any downtime.

Learning every day


With continuous training for our support staff and a constant eye on the data, we’re always getting better.


  • Reducing issues

    We analyze support tickets to uncover trends and prioritize fixes for any known problems.

  • Guided support

    Find solutions to simple issues in our self-serve Support Center and lean on analysts for the complex ones.

  • Making the grade

    We are continuously making improvements and coaching analysts to serve you better based on feedback from Customer Satisfaction surveys.

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Implementation and training


From set-up to months and years after, we’re proactive in getting you up, running and adapting as you grow and customers evolve.
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Installation support
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Training & continuous education

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Regular software updates

Bypass Customer Success Stories