Customer Success & Support
Customer experience is at the core of your business, and it’s at the core of ours. Here’s how we’re committed to helping our customers succeed.
Your path to POS success
Responsible for tracking and helping you achieve your POS business goals, the Customer Success Manager is the key relationship point for every Bypass client.
Enhance your strategy
With expertise from consulting hundreds of unique locations, we’ll help you get more out of your software to meet your—and your customers’—needs.
Get to a human in minutes
24/7/365 support and...
It’s not enough to answer the phone, email or chat every minute of every day—we’ll find solutions faster and minimize any downtime.
Skip entry-level, Tier 1 support
When you need help, you’ll always talk to an experienced support analyst: a single person who will help you from start to finish.
Learning every day
From dedicated training for our support staff to a constant eye on the data, we’re always getting better.
We analyze support tickets to uncover trends and prioritize fixes for any known problems.
Knowledge-Centered Service (KCS)
In addition to our self-serve Support Center, every analyst has past solutions at their fingertips.
Making the grade
We score our analysts on how we resolve issues and how we communicate, all based on customer feedback on what’s most important to them.