Customer Success & Support


Customer experience is at the core of your business, and it’s at the core of ours. Here’s how we’re committed to helping our customers succeed.
  • Your path to POS success

    Responsible for tracking and helping you achieve your POS business goals, the Customer Success Manager is the key relationship point for every Bypass client.

  • Enhance your strategy

    With expertise from consulting hundreds of unique locations, we’ll help you get more out of your software to meet your—and your customers’—needs.

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Get to a human in minutes


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  • 24/7/365 support and...

    It’s not enough to answer the phone, email or chat every minute of every day—we’ll find solutions faster and minimize any downtime.

  • Skip entry-level, Tier 1 support

    When you need help, you’ll always talk to an experienced support analyst: a single person who will help you from start to finish.

Learning every day


From dedicated training for our support staff to a constant eye on the data, we’re always getting better.


  • Reducing issues

    We analyze support tickets to uncover trends and prioritize fixes for any known problems.

  • Knowledge-Centered Service (KCS)

    In addition to our self-serve Support Center, every analyst has past solutions at their fingertips.

  • Making the grade

    We score our analysts on how we resolve issues and how we communicate, all based on customer feedback on what’s most important to them.

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Implementation and training


From set-up to months and years after, we’re proactive in getting you up, running and adapting as you grow and customers evolve.
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Installation support
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Training & continuous education

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Regular software updates

Bypass Customer Success Stories