Customer Success & Support
Customer experience is at the core of your business, and it’s at the core of ours. Here’s how we’re committed to helping our customers succeed.
Your path to POS success
Responsible for tracking and helping you achieve your POS business goals, the Customer Success Manager is the key relationship point for every Bypass client.
Enhance your strategy
With expertise from consulting hundreds of unique locations, we’ll help you get more out of your software to meet your—and your customers’—needs.
Support when you need it
Call or email us
Troubleshoot with our Support Analysts during business hours and receive critical issue support after hours from our on-call staff.
Experienced support professionals
We work together as a team to find a resolution faster and minimize any downtime.
Learning every day
With continuous training for our support staff and a constant eye on the data, we’re always getting better.
Reducing issues
We analyze support tickets to uncover trends and prioritize fixes for any known problems.
Guided support
Find solutions to simple issues in our self-serve Support Center and lean on analysts for the complex ones.
Making the grade
We are continuously making improvements and coaching analysts to serve you better based on feedback from Customer Satisfaction surveys.
Implementation and training
Training & continuous education
