Consumer Readiness Index

Discover the tech that keeps guests coming back again and again.


The third PYMNTS Restaurant Readiness Index, a Bypass and Bank of America Merchant Services collaboration, turns its focus on consumers.

We found that 60 percent of consumers cite convenience and speed as the reason they embrace tech. But the story doesn’t end there. Our survey of 5000 fast casual and QSR guests, we break down the tech resonating, the tech that’s not, and why.

Download the index and learn:

  • When exposure to tech makes consumers more likely to make purchases at innovative locations

  • At which chains consumers use new technologies most

  • The technology customers are most—and least—enthusiastic about, and why

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