The final PYMNTS Restaurant Readiness Index, a Bypass and Bank of America Merchant Services collaboration, concludes with a survey industry of restaurant managers.
Unsurprisingly, we found that they want customers to be happy. The problem? They're on different pages when it comes to what technology they think adds to the customer experience.
Download the index and learn:
How managers and consumers differ in three phases of the experience: order, payment and pickup
The most major discrepencies—like a 44 percent gap in kiosk perception
The factors beyond customer experience driving technology adoption (and avoidance)